What is Generation Hope Project®?
A group of adults who are passionate about making an impact in communities across the country and around the world by serving communities in need. This project is a part of the Joel Osteen Ministries’ America’s Night of Hope.
Who can participate?
Any adult 18 and over is welcome to participate.
When and where is it?
Generation Hope Project® will take place in San Francisco Bay area on August 6-8, 2015.
When does registration end?
The LAST DAY to register is JUNE 10, 2015.
Will I be able to attend America’s Night of Hope on Saturday, August 8, 2015?
If you volunteer for Generation Hope Project®, you will receive one (1) complimentary ticket to attend the event with special seating. You may purchase additional tickets in separate seating while they last at JoelOsteen.com.
What do I do if I need to make individual or group flight arrangements?
Everyone must pay the $15.00 registration fee to participate in Generation Hope Project. This year everyone is responsible for making their own flight arrangements. This will ensure the best possible rate.
What do I do if I need to make individual or group hotel reservations?
If you are a Generation Hope Project Volunteer or group making your own arrangements, you or your travel agent are responsible for making your hotel reservations.
If you are a Generation Hope Project Volunteer and Lakewood is making your hotel arrangements for August 5-8, 2015, please check the box on the Registration Setup page that you will be Attending with Lakewood. No changes will be made after hotels have been booked.
How will I (or my group) get to work sites and around San Francisco?
If you are a Generation Hope Project Volunteer or group making your own arrangements, you or your travel agent are responsible for making all your ground transportation arrangements to where you will be lodging and the project work sites.
If you are a Generation Hope Project Volunteer and Lakewood is making your hotel arrangements for August 5-8, 2015, Lakewood will also arrange your ground transportation for your roundtrip travel between the airport and hotel on August 5 and 9 only, and to the project work sites and stadium event August 6-8. Please check the box on the Registration Setup page that you will be attending with Lakewood. No changes will be made after ground transportation has been booked.
What do I do if I need to change flight or hotel reservations?
If you are a Generation Hope Project Volunteer or group making your own arrangements you or your travel agent will need to make your own flight or hotel changes.
If you are a Generation Hope Project Volunteer and Lakewood is making your hotel arrangements for August 5-8, 2015, no changes will be made after hotels have been booked. You are responsible this year for your own roundtrip flight arrangements.
What if I want to come earlier or stay longer after the event has ended?
If you are a Generation Hope Project Volunteer or group making your own arrangements, you or your travel agent are responsible for making your hotel reservations. You will be able to use the same hotel rate for 3 days prior and up to 3 days past the event.
If you are a Generation Hope Project Volunteer and Lakewood is making your hotel arrangements for August 5-8, 2015, you will not be able to make changes to your hotel arrangements, so you will need to register on the Registration page as an individual, not on the attending with Lakewood Group reservation page, and make your travel arrangements with your travel agent or on the internet.
What if I want to register a group, or more than one person?
You can register a group or other individuals on our online registration page by paying the $15 registration fee for each person. You may add as many attendees as are in your group. Each attendee will be sent an e-mail to fill out important registration form information. Registrations are not complete until the indemnity agreement is checked and signed.
How do I get confirmation of my registration?
You will receive an email confirmation once you register and pay the required administrative fee.
What if PayPal declines my order?
PayPal can refuse service to anyone based on your credit history. In this event, you can choose to pay by credit card, or bank transfer online. PayPal is offered as a courtesy for their “Bill Me Later” plan; they offer you up to six months to pay without interest.
Can I get a refund?
Refunds will NOT be issued after the deadline of June 10, 2015. If you make your payment through PayPal, you leave the Joel Osteen Ministries’ site, and are subject to PayPal’s policies.
What happens if I cancel after the deadline?
Your fees will be directly applied to Generation Hope Project® activities. Once we order t-shirts, lunches, and transportation, those fees are non-refundable to us.
What do I do if I change my e-mail, since that is the login name?
Each volunteer can visit JoelOsteen.com, and sign in to “My Account” to change the e-mail associated with your account.
How will I get e-mail updates if my e-mail changes after I have registered?
Anyone who has changed their email address associated with their online account must login with your former e-mail address, and make the e-mail address change in “My Account” on JoelOsteen.com.
What if I forgot my password?
Simply click the “Forgot Password” link when you go to sign in and follow the instructions to reset it.
Is there an alternative way to register if I am having problems registering online?
It is recommended that you use either Internet Explorer version 9 or later, Google Chrome, Safari, or FireFox web browsers. However, if you experience technical difficulty registering online for Generation Hope Project®, please call the Joel Osteen Ministries Customer Service line at 1-800-278-0520 and someone will assist you. Tell Customer Service you want to register for Generation Hope Project®, and pay the registration fee with a credit card by phone.
If I live in the San Francisco area, how will I get to the project work site I am assigned to?
You will be assigned to a work project and a project team leader, and you may take your own or public transportation to the project work sites.
Will there be handicap access for this event?
Please note that participation in Generation Hope Project® is strictly voluntary. Such participation may consist of strenuous activity, including but not limited to lifting/moving heavy objects; engaging in outside manual labor; and/or participating in activities with similar demands and/or risks. Participants are responsible for their own safety and supervision.
Will there be childcare?
No childcare will be provided. Due to the nature of the work, children may be at risk and cannot be accommodated. No minor under the age of 18 is allowed to participate. You must be 18 years old by August 6, 2015.
What will the weather be like in San Francisco, CA?
Temperatures in August may vary, but average temperatures in San Francisco range from 50°F to 80°F. You may want to bring an umbrella or clear poncho in case of inclement weather.