Frequently Asked Questions

What is Generation Hope Project®?

Generation Hope Project, an outreach of Joel Osteen Ministries led by Jackelyn Viera Iloff, brings together hundreds of volunteers from around the world to activate hope, hearts, and communities through service.

In conjunction with Pastor Joel's America's Night of Hope stadium event, and in partnership with local community organizations, Generation Hope Project volunteers travel to select cities to participate in multiple service projects over two days.

Will I be able to attend America’s Night of Hope?

If you are a registered volunteer for Generation Hope Project AND participate in the two days of service projects, you will receive one (1) complimentary ticket to attend the event with special seating. The complimentary ticket is for your admission only. You may purchase additional tickets in separate seating while they last at JoelOsteen.com.

Will I be able to meet Pastors Joel Osteen and Victoria Osteen?

The Generation Hope Project team’s main focus is on the organizations we are there to support and the people we are there to serve. We do extend an invitation to both Pastors Joel and Victoria to join us at our worksites and we do endeavor to provide a chance for our volunteers to meet them, but we cannot guarantee a meet and greet or photo opportunity.

Is there an upper age limit?

There is no upper age limit. Please note, volunteer participation may consist of activities including but not limited to lifting/moving heavy objects, engaging in strenuous outside manual labor, and/or participating in activities with similar demands and/or risks. Each person is responsible for his or her own safety and supervision.

What if I want to register a group, or more than one person?

To ensure that we have a complete record of all registrants, we are asking each person to register individually.

We do not offer group registration, but we will do our best to assign members of the same group together. If you would like your group to be assigned to the same worksite location, please have each member note the name of your organization or company on the registration form where it asks for organization or company affiliation.

What methods of payment are accepted?

We accept credit card payments through our online system, which is the easiest method available.

To pay by check, please visit the Lakewood Church Bookstore, 3700 Southwest Freeway, Houston, TX, 77027 during regular business hours. If you would like to pay by check, but are not in the Houston area, please mail checks to Lakewood Church, Attn: Suky Arriaga, P.O. Box 56407 Houston, TX 77256. You can also email [email protected] or call 713-491-5181 to speak to a member of our team.

Are you having trouble completing your online registration?

It is recommended that you use Internet Explorer version 9 or newer, Google Chrome, Safari, or FireFox web browsers to register. If you experience technical difficulty registering online for Generation Hope Project, please email us at [email protected] for assistance.

How do I get confirmation of my registration?

You will receive an email confirmation once you complete your online registration and pay the required administrative fee. The email will also contain your payment confirmation number, which you must retain to access your registration information.

What do I do if my registration information changes (i.e. email, phone, address, etc.)?

1) Visit our Registration Homepage and follow the prompts to the Project Summary Page.
2) Click the “My Registration” tab in the upper left corner.
3) Enter the email address you supplied during registration and your confirmation number.
4) You should now have access to your account and are able to make the necessary changes.

If you experience technical difficulty, please email us at [email protected] for assistance.

Where do I find my confirmation number?

Your confirmation number is included in the confirmation email sent to you upon completion of your registration and payment of the $35.00 registration fee.

What happens if I cancel after the deadline?

Your fees will be directly applied to Generation Hope Project activities. Once we order t-shirts, lunches, and transportation, those fees are non-refundable to us.

What do I do if I need to make individual flight and hotel arrangements?

To ensure each of our volunteers is able to arrange the best possible airfare and hotel rates, our volunteers are responsible for making their own travel and lodging arrangements.

If I live in the project city, how will I get to my assigned project work site?

You may use your own vehicle or public transportation to and from your assigned project work sites.

When will we know our project assignment?

Registered participants will be notified via e-mail the name of their Team Leader and their project assignment prior to the event. Assignments will not be confirmed until after registration closes, so we ask for your patience and understanding.

Can I choose what work site I want?

Volunteer assignments are made depending on the need of our partner organizations. We ask that you remain flexible. If you have any medical conditions that would limit the type of work you can participate in, you will need to email [email protected] with that information.

Will there be handicap access for this event?

Please note that participation in Generation Hope Project is strictly voluntary. Such participation may consist of strenuous activity, including but not limited to lifting/moving heavy objects; engaging in outside manual labor; and/or participating in activities with similar demands and/or risks. Participants are responsible for their own safety and supervision.

Will there be childcare?

No childcare will be provided. Due to the nature of the work, children may be at risk and cannot be accommodated. No unregistered individuals are allowed to participate or allowed on the worksites.

How can I donate to Generation Hope Project?

If you are registering as a Generation Hope Project volunteer, a donation page will appear at the end of your registration form. You are free to make any additional contributions on that page.

If you are not registering for Generation Hope Project but would only like to make a donation to the project, please email [email protected] to speak to a member of our team regarding sponsorship.